Политика доставки
Thank you for visiting and shopping at Astro Sapien. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days and then shipped out with an arrival time between 2-4 weeks. Orders are not shipped or delivered on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping is free for all of our products. We only carry out pricing shipping charges during the holiday season. Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
EMS ePacket |
2-4 weeks |
Free |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Astro Sapien ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
|
Update this section if you do not ship to P.O. boxes or APO/FPO addresses. |
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Astro Sapien is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Astro Sapien is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
| Please email us at info@astrosapien.net with any concerns/questions regarding the shipping policy. |
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.